Customer Service Specialist

Appliedcontrol; Centennial (CO); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision insurance

HSA and FSA options

Life insurance

Short-term and long-term disability

401(k) with employer match

10 paid holidays

Paid time off starting at 16 days per年

Overtime eligible

Job summary

Appliedcontrol is seeking a Customer Service Specialist to manage order administration, coordinate with Sales and Operations, and ensure timely, accurate order fulfillment. You will support pricing, invoicing issues, and back‑up workload with the Order Administrator team while delivering exceptional customer experiences.

The role emphasizes collaboration across departments, managing multiple tasks, and using Outlook/Office tools.

Qualifications

• 1-2 years of experience with order entry, purchasing and expediting preferred.
• Experience with an ERP system preferred.
• Ability to execute standard operating procedures delivering quality results.
• Thrives on providing and enhancing exceptional customer experiences.
• Eager to ask questions and understand big-picture strategies.
• Ability to communicate across departments to meet customer needs.
• Capable of managing multiple tasks and deadlines.
• Beginning to intermediate skill level in Microsoft Outlook and Office tools.

Responsibilities

• Execute order administration including entry, purchasing, date management, expediting, changes, returns, and documentation.
• Support Sales in meeting customer needs and delivering exceptional experiences.
• Coordinate with Sales to provide timely responses and resolve order issues.
• Collaborate with Order Administrator team for workload and problem solving.
• Collaborate with Accounting to resolve pricing and invoicing issues.
• Communicate with Operations to ensure on-time and accurate order fulfillment.
• Perform other duties to support exceptional customer experiences.

Skills

Order entry

Purchasing

Expediting

ERP software

SOP adherence

Customer experience

Ask questions

Cross-department comms

Multitasking

Outlook/Office

Tools

ERP software

Job description

Customer Service Specialist

Responsibilities

• Execute order administration and management including order entry, purchasing, date management, expediting, change orders, return authorizations, and documentation
• Support the Sales team in meeting customer needs and providing exceptional customer experiences
• Coordinate with the Sales team to deliver timely responses to customer requests including resolving order issues, providing status updates, and expediting as needed
• Collaborate with Order Administrator team to provide back-up support & assistance with workload and problem solving
• Collaborate with the Accounting team to resolve pricing and invoicing issues
• Communicate with the Operations team to ensure orders are completed and shipped out on-time and correctly
• Other duties as assigned in support of delivering exceptional customer experiences

Skills and Qualifications

• 1-2 years of experience with order entry, purchasing, and expediting preferred
• Experience with an ERP (complex order entry and financials software) system preferred
• Aptitude to consistently execute standard operating procedures, delivering quality results
• Thrives on providing and enhancing exceptional customer experiences
• Eager to ask questions and understand the big picture strategies
• Ability to communicate and collaborate with teammates across various departments to meet customer needs or resolve issues
• Capable of managing multiple tasks and deadlines simultaneously
• Beginning to intermediate skill level in Microsoft Outlook & other Office Suite tools

Working Conditions

Includes working primarily in an office setting, with occasional visits to the shop. This position may require evening, and weekend hours on an infrequent basis.

Compensation

Base Wage Range: Hourly Rate: $20-24/hour, dependent on relevant job-related and industry experience. Candidates with 5-10 years of direct experience may be paid higher in the range. This is a non-exempt role, eligible for overtime pay.

Other Variable Compensation: Eligible for annual profit share award after six months with the company.

Benefits

• Health, dental, and vision insurance
• HSA and FSA options
• Life insurance
• Short-term and long-term disability insurance
• 401(k) with employer match
• 10 paid holidays
• Paid time off starting at 16 days per year

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.