Customer Care Specialist

Focus; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Focus is seeking a dedicated customer service/order entry professional in Chicago to manage inquiries, enter orders into ERP, and coordinate with production and shipping to ensure on-time deliveries.

The role requires 2-5 years in customer service or order entry within manufacturing, with proficiency in Microsoft Office and ERP systems. This on-site position supports sales and accounts receivable as needed.

Qualifications

• High school diploma required; Associate's degree preferred.
• 2-5 years of customer service or order entry experience (manufacturing background preferred).
• Proficiency in Microsoft Office and ERP systems (e.g., Epicor, SAP, Oracle).

Responsibilities

• Customer Service: Manage inquiries via phone/email, provide order and shipping updates, and resolve customer issues.
• Order Entry: Enter orders accurately into ERP, verify pricing/specs, process changes, and issue confirmations.
• Sales & Administrative Support: Support sales with order tracking, maintain ERP/CRM records, and assist Accounts Receivable when needed.
• Production & Shipping Coordination: Coordinate with production planning to meet delivery commitments and work with shipping on timely deliveries.

Skills

Customer service

Order entry

Education

High school diploma

Associate's degree

Tools

Epicor

SAP

Oracle

Job description

Serves as the primary customer contact, handling order entry, cross-department coordination, and inquiry resolution in a manufacturing setting.

Key Responsibilities

• Customer Service: Manage inquiries via phone/email, provide order and shipping updates, and resolve customer issues.

• Order Entry: Enter orders accurately into ERP, verify pricing/specs, process changes, and issue confirmations.

• Sales & Administrative Support: Support sales with order tracking, maintain ERP/CRM records, and assist Accounts Receivable when needed.

• Production & Shipping Coordination: Coordinate with production planning to meet delivery commitments and work with shipping on timely deliveries.

Qualifications

• High school diploma required; Associate's degree preferred.

• 2-5 years of customer service or order entry experience (manufacturing background preferred).

• Proficiency in Microsoft Office and ERP systems (e.g., Epicor, SAP, Oracle).

Key Performance Indicators (KPIs)

• Order entry accuracy: 99%+

• Customer response time: Within 2 business hours

• Order acknowledgements: Sent same business day