Order Entry & Fulfillment Specialist

Roxtec USA; Tulsa (OK); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Roxtec USA in Tulsa, OK seeks an Order Entry Admin to accurately enter, maintain, and support customer orders from receipt through fulfillment. You will be a primary contact for customers and internal teams, ensuring details are complete and updates are handled promptly while supporting prioritization and timely fulfillment.

Responsibilities include entering orders, verifying information, creating shop orders, providing status updates, and handling daily invoicing and pick lists.

Formación

• Attention to detail and accuracy in high-volume data entry.
• Strong organizational and time management abilities.
• Excellent written and verbal communication with customers and internal teams.
• Cross-functional collaboration across Sales, Shipping, Production, and Warehouse.
• Problem-solving to identify discrepancies and prevent downstream errors.
• Ability to handle complex orders, changes, backorders, and expedited requests.

Responsabilidades

• Enter and maintain customer orders in the company’s order processing system, ensuring all details are complete and correct.
• Review and verify order information, making updates or changes to existing orders as needed to support accurate and timely fulfillment.
• Create shop orders and purchase requisitions as required to fulfill customer orders.
• Serve as a point of contact for customers, providing order status updates and tracking information.
• Complete regular rotations in the warehouse, generating invoices and pick lists for daily orders including required documents.
• Provide backup support for the phone system as needed.
• Monitor the RMA inbox and prioritize processing return requests, entering replacement orders as needed to resolve issues.

Conocimientos

Attention to detail

Organizational skills

Time management

Written and verbal communication

Cross-functional collaboration

Problem solving

Order management

ERP experience

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

ERP systems

Descripción del empleo

Roxtec USA in Tulsa, OK seeks an Order Entry Admin to accurately enter, maintain, and support customer orders from receipt through fulfillment. You will be a primary contact for customers and internal teams, ensuring details are complete and updates are handled promptly while supporting prioritization and timely fulfillment.

Responsibilities include entering orders, verifying information, creating shop orders, providing status updates, and handling daily invoicing and pick lists.