Roxell US Order Fulfilment Coordinator

CTB, Inc.; Anderson (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Roxell, a division of CTB, Inc., is seeking an Order Fulfillment Coordinator in Anderson, Missouri. You will act as the main customer contact and oversee the order process to ensure on-time delivery and cost control.

You will coordinate with customers, manage backorders, and monitor transport while maintaining strong relationships. A bilingual English/Spanish professional with detail orientation and data-entry skills will excel in this role.

Qualifications

• Requires 2- or 4-year degree in a related field.
• 2+ years of relevant work experience.
• Bilingual in English and Spanish (read, write, and speak).
• Customer-focused and professional demeanor.
• Strong data-entry and problem-solving skills.

Responsibilities

• Serve as the key contact for customers and manage the order process.
• Verify conditions and confirm orders with customers to provide delivery times.
• Address order issues and manage backorders with timely approvals.
• Monitor transport for products and develop action plans for issues.
• Represent Roxell as an ambassador to build lasting customer relationships.

Skills

Customer focus

BoM knowledge

Logistics understanding

Detail orientation

Prioritization

Data entry

Problem solving

Team collaboration

Education

2- or 4-year degree in related field

Tools

Microsoft Office

Job description

Job Description

Order Fulfillment Coordinator

This role is in Anderson, Missouri

Who We Are:

Roxell is a division of CTB, Inc., a Berkshire Hathaway Company, and we are a global organization that is a leader in automated feeding, drinking, nesting, heating, and ventilations systems for the poultry and swine industries. Roxell takes pride in our excellent quality, durability, and production results.

What You Will Do:

As the Order Fulfillment Coordinator, you will act as the key contact person for the customer. You will be responsible for the effective administration of the operational sales order process ensuring the distribution of goods, cost, and time meets or exceeds customer expectations.

What You Will Accomplish:

• Collect all relevant technical information required to process orders (manually or electronically) – ensuring and verifying agreed conditions.
• Confirms orders with customers to provide delivery time.
• Acts as a liaison with the customer to address any order issues, timely approval of proposals, backorders, etc.
• Monitors and manages transport for products and develops action plans for any issues.
• Acts as Roxell Ambassador to develop lasting and trusted relationships with customers.

Position Requirements:

• Education: 2- or 4-year degree in related field
• Experience: 2+ years of relevant work experience
• Certification(s): n/a
• Functional Skills: Supportive and customer oriented; familiar with multi-level bills of materials and logistics process; extremely detail-oriented; Ability to set priorities and get things done; comfortable reviewing and processing large amounts of data/work; solid ability to problem-solve and work with others to ensure orders are accurate and processed timely; Strong data-entry experience
• Technology Aptitude/Skills: Proficient with Microsoft Office
• Language Skills: Must be bilingual in English and Spanish (ability to read, write, and speak); Excellent verbal and written communication skills; will interact with key customers, dealers, opinion leaders.
• Leadership/Behaviors: Goal oriented, highly relational, collaborative, and supportive; Must also be well organized, motivated, and self-driven, and excellent with time-management, as well as the ability to be flexible and adaptable; Passionate about being a Roxell Ambassador.
• Culture Match Behaviors: Professional in appearance, customer-focused, intuitive thinker who can take a vision and successfully facilitate a plan of execution.