Rapid Order Entry & Support Specialist

Trident Solutions; Sherman (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Trident Solutions in Sherman, TX seeks a Customer Service Specialist to handle high-volume order entry and basic customer interactions. You will be the primary contact for purchase orders, inquiries, and requests, emphasizing speed, accuracy, and professionalism.

The role requires sharp data entry, strong communication, and the ability to follow established workflows while coordinating with sales, production, and shipping teams.

Qualifications

• High school diploma or equivalent required.
• Strong data entry and 10-key skills.
• Proficiency with Microsoft Office and business systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Enter and process customer purchase orders accurately and efficiently.
• Handle calls and emails about order status and basic questions.
• Verify pricing using pricing files and procedures.
• Create and manage Salesforce cases for inquiries and orders.
• Maintain documentation of customer interactions and escalate as needed.

Skills

Data entry

Attention to detail

Customer service

Time management

Organization

Verbal communication

Written communication

Procedures adherence

Team collaboration

10-key data entry

Education

High school diploma

Tools

Microsoft Office

Business systems

Job description

Trident Solutions in Sherman, TX seeks a Customer Service Specialist to handle high-volume order entry and basic customer interactions. You will be the primary contact for purchase orders, inquiries, and requests, emphasizing speed, accuracy, and professionalism.

The role requires sharp data entry, strong communication, and the ability to follow established workflows while coordinating with sales, production, and shipping teams.