Customer Experience & Order Fulfillment Specialist

AXEON Water Technologies; Temecula (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

AXEON Water Technologies in Temecula, CA is seeking a front-line customer support and order-entry specialist to guide inquiries from initial contact through shipment and post-order resolution.

You will handle product questions, process sales orders and quotes, and maintain accurate account data in ERP/CRM systems while coordinating with Sales, Technical, Purchasing, Production, Shipping, and Accounting to ensure timely fulfillment.

Responsibilities

• Provide front-line customer support across inquiries, orders, shipments, and post-order resolution.
• Assist customers with product and service questions and process sales orders and quotes.
• Maintain accurate customer/account data in ERP/MRP and CRM systems, noting owner, next step, and follow-up date.
• Coordinate with Sales, Technical/Engineering, Purchasing, Production, Shipping, and Accounting to ensure timely order fulfillment.
• Monitor open orders and customer requests; escalate as needed.
• Assist with onboarding of new accounts and support outbound follow-up on quotes and orders.

Job description

AXEON Water Technologies in Temecula, CA is seeking a front-line customer support and order-entry specialist to guide inquiries from initial contact through shipment and post-order resolution.

You will handle product questions, process sales orders and quotes, and maintain accurate account data in ERP/CRM systems while coordinating with Sales, Technical, Purchasing, Production, Shipping, and Accounting to ensure timely fulfillment.