Product Support & Solutions Specialist — Hybrid

Roxtec-Inc; Garnett (OK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) Plan with Company Contribution

Comprehensive Health Coverage

Income Protection

Life Insurance

Paid Time Off

Career Development Opportunities

Tuition Reimbursement

Flexible or Hybrid Schedules

Climate-Controlled Workspaces

Bonus Opportunities

Job summary

Roxtec Inc. is seeking a Product Support Specialist in the United States (Oklahoma) to assist with product selection, quotations, availability, and ordering for Roxtec sealing solutions.

You will work alongside segment teams supporting key accounts across power, data centers, and industrial sectors. You will help with basic technical support, product recommendations, and documentation while coordinating with Sales and Design teams.

Qualifications

• Strong written and verbal communication skills.
• Basic negotiation and conflict resolution abilities, with interest in troubleshooting.

Responsibilities

• Provide basic technical support for standard Roxtec products and applications.
• Demonstrate a moderate understanding of product offerings to assist with accurate recommendations.
• Make product suggestions based on customer application requirements under guidance.
• Review customer specifications to support product fit decisions.
• Assist in consultations with new customers to understand industry needs and recommend standard solutions.
• Coordinate with Sales and Design teams; may assist with Engineering communication under supervision.
• Support the creation of documentation and quotations for standard product configurations.
• Manage CRM and ERP systems to process RFQs, track orders, and resolve basic discrepancies.
• Provide courteous and professional support to internal and external customers.
• Attend training and meetings as needed; occasional travel may be required.
• Perform other duties as assigned.

Skills

Communication skills

Negotiation

MS Office

Math & technical aptitude

Organizational skills

Learning agility

Collaborative work

Education

High School Diploma or equivalent

Associate’s degree or equivalent experience

Tools

CRM software

ERP systems

Job description

Roxtec Inc. is seeking a Product Support Specialist in the United States (Oklahoma) to assist with product selection, quotations, availability, and ordering for Roxtec sealing solutions.

You will work alongside segment teams supporting key accounts across power, data centers, and industrial sectors. You will help with basic technical support, product recommendations, and documentation while coordinating with Sales and Design teams.