End-to-End Order Fulfillment Specialist

Roechling Industrial (Singapore) Pte Ltd; Dallas (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Roechling Industrial (Singapore) Pte Ltd in Dallas, NC seeks an experienced order management professional to ensure accurate entry, tracking, and fulfillment of customer orders. The role acts as a liaison between customers, operations, and internal teams, maintaining timely communication and high service levels.

You will monitor inventory, resolve delays, and document KPI data to support management decisions.

Qualifications

• Experience handling customer orders from receipt to delivery.
• Strong attention to detail in order entry and fulfilment.
• Ability to coordinate with operations and production.
• Proactive communication to customers on ship dates.
• Track and analyze shipment KPI data.

Responsibilities

• Coordinate order fulfillment from entry to final shipment.
• Track order progress and resolve delays.
• Review inventory and communicate alternatives.
• Monitor stock levels and flag low inventory.
• Communicate ship dates for back-ordered items.
• Offer and document concessions.
• Assess high-priority orders for production feasibility.
• Update shipment information with status notes.
• Maintain on-time shipment KPI data for management.
• Perform additional duties as required.

Skills

Customer service

Order processing

Cross-functional teamwork

Inventory coordination

Shipping coordination

Tools

SAP

Oracle ERP

Job description

Roechling Industrial (Singapore) Pte Ltd in Dallas, NC seeks an experienced order management professional to ensure accurate entry, tracking, and fulfillment of customer orders. The role acts as a liaison between customers, operations, and internal teams, maintaining timely communication and high service levels.

You will monitor inventory, resolve delays, and document KPI data to support management decisions.