Customer Operations & Order Fulfillment Specialist

Rochester Electronics; Newburyport (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401K match

Flexible spending account

Job summary

Rochester Electronics, located in Newburyport, MA, seeks a Customer Operations Representative to support customers throughout the order lifecycle. The role administers inquiries, communicates updates, and resolves issues to ensure timely, accurate order execution while collaborating with Supply Chain, Logistics, Quality, Trade Compliance, Finance, Manufacturing, and Sales teams.

The position emphasizes professional customer service, strong written and verbal communication, and the ability to

Qualifications

• High school diploma or equivalent required; additional education in Business or related fields preferred.
• Minimum 1 year of experience in a similar role in a dynamic, fast-paced environment.

Responsibilities

• Support customers throughout the order execution lifecycle following order placement.
• Process and manage customer order updates, changes, holds, cancellations, and exception requests in accordance with company procedures.
• Monitor order activity and proactively communicate order status updates, shipment information, delays, and execution-related changes to customers.

Skills

Customer service

Order management

Communication skills

Multi-tasking

Education

High school diploma

Business-related education preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Rochester Electronics, located in Newburyport, MA, seeks a Customer Operations Representative to support customers throughout the order lifecycle. The role administers inquiries, communicates updates, and resolves issues to ensure timely, accurate order execution while collaborating with Supply Chain, Logistics, Quality, Trade Compliance, Finance, Manufacturing, and Sales teams.

The position emphasizes professional customer service, strong written and verbal communication, and the ability to