Customer Operations Specialist — Order Execution & Service

Rochester Electronics, LLC; Newburyport (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K match

Tuition reimbursement

Flexible spending account

Job summary

Rochester Electronics, LLC is seeking a Customer Operations Representative to support the order lifecycle and deliver high-quality customer service. You will collaborate with Supply Chain, Logistics, Quality, Trade Compliance, Finance, Manufacturing and Sales to ensure timely, accurate support while maintaining service consistency and responsiveness.

The role emphasizes managing inquiries, order updates, issue resolution, backlog coordination, and system-driven activity in a fast-paced

Job description

Rochester Electronics, LLC is seeking a Customer Operations Representative to support the order lifecycle and deliver high-quality customer service. You will collaborate with Supply Chain, Logistics, Quality, Trade Compliance, Finance, Manufacturing and Sales to ensure timely, accurate support while maintaining service consistency and responsiveness.

The role emphasizes managing inquiries, order updates, issue resolution, backlog coordination, and system-driven activity in a fast-paced