Order Entry

Steel & O'Brien Manufacturing; Town of Arcade (NY); On-site; USD 32,000 - 33,000; Full time

Job summary

Steel & O'Brien Manufacturing is hiring an Order Entry Associate to efficiently enter and verify customer orders in a fast-paced manufacturing environment. You will ensure accuracy, resolve discrepancies, and send timely order acknowledgements to customers.

The role requires a high school diploma, strong written and verbal communication, and the ability to enter data accurately while maintaining confidentiality and professional etiquette with customers.

Qualifications

• High school diploma required.
• Strong written and verbal communication skills.
• Ability to enter data accurately and resolve issues.
• Experience with data entry in a fast-paced environment is a plus.

Responsibilities

• Enter and verify order information in the system.
• Review customer and account documents for missing or inconsistent information.
• Send order acknowledgements to customers after entry and verification.
• Verify entries, correct or reenter information, and remove duplicates.
• Follow procedures and protect confidential customer information.
• Perform other duties as assigned by supervisor or management.

Skills

Data entry

Attention to detail

Communication

Multitasking

Email etiquette

Education

High school diploma

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Order Entry Associate

Help keep customer orders moving accurately through a fast-paced manufacturing environment. In this role, you’ll enter and verify order information, resolve discrepancies, and send order acknowledgements to customers. Your attention to detail and communication will help the team deliver a reliable customer experience.

What you’ll do

• Compile and organize information for entry, prioritizing work as needed.
• Review customer and account documents for missing or inconsistent information. Resolve discrepancies using established procedures or refer incomplete documents to the team leader.
• Enter customer and account information accurately using a keyboard or optical scanner and the required system formats.
• Follow established data entry procedures and maintain accurate records.
• Verify entries and correct, delete, or reenter information as needed. Combine information from both systems when account records are incomplete and remove duplicate data.
• Send order acknowledgements to customers once the information has been entered and verified.
• Follow company policies and procedures, report needed changes, and protect confidential customer information.
• Perform other duties assigned by your supervisor or management.

What you’ll bring

• High school diploma.
• Strong written and verbal communication skills, including professional phone and email etiquette.
• The ability to enter data accurately, identify errors, and resolve issues.
• Strong multitasking skills and the ability to work in a fast-paced environment.
• Prior relevant experience is a plus.

Our workplace

We value respectful communication, collaboration, and ideas that improve how we work across teams. Our values are Integrity, Trust, Creativity and Courage, Teamwork, and Excellence.

This position is in a fast-paced manufacturing environment. It requires periods of standing, walking, and lifting, including occasional lifting of up to 50 pounds. The work area may have noise and varying temperatures.

Attendance Requirements

Attendance on a regular, consistent basis is mandatory.

Accommodations

Essential functions of this position may include but are not limited to lifting, reaching, bending, stooping, twisting, kneeling, crouching, carrying objects, ascending/descending stairs and commuting to work location.

Payrate: $23-$24 hourly

Position Requirements

Full-Time/Part-Time Full-Time

Shift Days

Position Order Entry

Division Steel & O'Brien Manufacturing

Exempt/Non-Exempt Non-Exempt

Location Steel & O'Brien - Arcade

This position is currently accepting applications.