Sales Order Entry

Clay Today; Elizabeth City, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Clay Today is seeking a Sales Order Entry Specialist to accurately process customer orders from receipt to entry in the ERP/order management system. The role requires attention to detail, strong computer skills, and the ability to work independently in a fast-paced office setting.

The ideal candidate has 1–3+ years in order entry or sales support, proficiency with Microsoft Office, and experience with ERP systems.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.

Responsibilities

• Accurately enter customer purchase orders into the ERP/order management system in a timely manner.
• Review orders for completeness and accuracy, including pricing, quantities, part numbers, shipping terms, and delivery dates.
• Verify order details against customer purchase orders, quotes, and contracts to ensure consistency.
• Communicate with customers, sales representatives, and internal departments to resolve order discrepancies or missing information.
• Track order status and proactively follow up on outstanding or delayed orders.
• Maintain accurate and organized records of orders, confirmations, and related correspondence.
• Process order changes, cancellations, and returns according to company policy.
• Coordinate with production, shipping, and accounting departments to ensure orders are fulfilled correctly and on schedule.
• Generate order confirmations and provide accurate lead-time information to customers.
• Assist with monitoring inventory availability as it relates to order fulfillment.
• Identify and report recurring issues or process inefficiencies to management.
• Support month-end and reporting activities related to order entry and sales data as needed.

Skills

Microsoft Office

Excel

Word

Outlook

Attention to detail

Data entry accuracy

Independent worker

Time management

Communication

Customer service

Problem solving

Team collaboration

Education

High school diploma or equivalent

Associate degree preferred

Tools

SAP

NetSuite

Epicor

ERP systems

Job description

Position Summary

The Sales Order Entry Specialist is responsible for accurately and efficiently processing customer orders from receipt through entry into the company's ERP/order management system. This role requires excellent attention to detail, strong computer proficiency, and the ability to work independently in a fast-paced environment. The ideal candidate is a self-starter with a strong work ethic who takes ownership of the order entry process and ensures accuracy and timeliness at every step.

Key Responsibilities

• Accurately enter customer purchase orders into the ERP/order management system in a timely manner
• Review orders for completeness and accuracy, including pricing, quantities, part numbers, shipping terms, and delivery dates
• Verify order details against customer purchase orders, quotes, and contracts to ensure consistency
• Communicate with customers, sales representatives, and internal departments to resolve order discrepancies or missing information
• Track order status and proactively follow up on outstanding or delayed orders
• Maintain accurate and organized records of orders, confirmations, and related correspondence
• Process order changes, cancellations, and returns according to company policy
• Coordinate with production, shipping, and accounting departments to ensure orders are fulfilled correctly and on schedule
• Generate order confirmations and provide accurate lead-time information to customers
• Assist with monitoring inventory availability as it relates to order fulfillment
• Identify and report recurring issues or process inefficiencies to management
• Support month-end and reporting activities related to order entry and sales data as needed

Required Qualifications

• High school diploma or equivalent required; Associate degree preferred
• 1-3+ years of experience in order entry, sales support, customer service, or a related administrative role
• Strong computer skills, including proficiency with Microsoft Office (Excel, Word, Outlook) and experience with ERP or order management software
• Exceptional attention to detail and accuracy in data entry
• Strong work ethic with a demonstrated ability to work independently as a self-starter
• Excellent organizational and time-management skills, with the ability to prioritize and manage multiple orders simultaneously
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced, deadline-driven environment
• Problem-solving skills with the ability to identify and resolve order discrepancies
• Dependable, punctual, and able to maintain confidentiality of customer and company information
• Positive, professional, and customer-focused attitude
• Ability to work collaboratively with sales, production, shipping, and accounting teams

Preferred Qualifications

• Experience in a manufacturing, industrial, or technical products environment
• Familiarity with ERP systems such as SAP, NetSuite, Epicor, or similarz
• Basic understanding of pricing structures, sales tax, and shipping/freight terms
• Typing speed and data -entry accuracy above average benchmarks

Work Environment

This position is primarily office-based, with regular use of a computer and phone. Occasional interaction with production and warehouse areas may be required to coordinate order fulfillment.