Customer Service Specialist — Benefits from Day 1

Pratt Industries, Inc.; Beloit (WI); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays from DAY 1

Health Insurance & Wellness within 1 M

401(k) with match

Paid vacation days

Tuition reimbursement and parental-lea

Job summary

Pratt Industries, Inc. in Beloit, WI is seeking a Customer Service Representative to handle orders, inquiries, and follow-ups. You will liaise with customers and sales teams to ensure timely processing and satisfaction.

The role requires strong communication, organizational skills, and prior customer service in a manufacturing setting. Office software proficiency and a proactive service mindset are essential.

Qualifications

• High school diploma or GED is required.
• Proficiency in Microsoft Office Suite.
• Exceptional organizational and time-management abilities.
• Strong verbal and written communication skills.
• Prior customer service experience, preferably in a manufacturing or warehouse environment.

Responsibilities

• Take customer orders either directly from customers or sales representatives.
• Place orders on timely basis for purchases of materials and supplies to be used in production.
• Process billing, new items, and purchase orders.
• Handle customer complaints and questions, and follow-up with appropriate internal/external personnel as required.
• Forward confirmations – Order Acknowledgements, ASN, and COA’s.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Assist sales personnel as needed on customer accounts, and assist in generating supplemental sales.
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer.
• Additional duties as assigned by management.

Skills

Customer service experience

Organizational skills

Time management

Verbal and written communication

Manufacturing/warehouse experience

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Pratt Industries, Inc. in Beloit, WI is seeking a Customer Service Representative to handle orders, inquiries, and follow-ups. You will liaise with customers and sales teams to ensure timely processing and satisfaction.

The role requires strong communication, organizational skills, and prior customer service in a manufacturing setting. Office software proficiency and a proactive service mindset are essential.