Order & Customer Support Specialist

Fives Group; Concord (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

12 paid holidays

401(k) matching

Medical - Dental - Vision

Pet Insurance

ID Theft Protection

Hands-on training

Tuition & Training reimbursement

Wellness programs with $ incentives

Employee engagement activities

Job summary

Fives Landis Corp in Concord Township, Ohio is seeking a Customer Support Representative to join our team. You will be the primary liaison with customers, handling inquiries by phone, email, and in person, and supporting the full order lifecycle from entry to delivery.

Key requirements include a High School diploma and 2–4 years of B2B customer service experience, preferably in manufacturing. Proficiency with Microsoft Office and a working knowledge of SAP are highly valued.

Qualifications

• Minimum high school diploma required.
• 2–4 years of B2B customer service experience preferred.
• Experience in manufacturing or industrial environment is a plus.

Responsibilities

• Serve as the primary customer contact via phone, email, and in-person communication.
• Manage the full order lifecycle, including order entry, quotes, shipment coordination, and order expediting.
• Process customer and distributor orders accurately using SAP (ERP system).
• Track and follow orders from quote through shipment, ensuring accuracy and on-time delivery.
• Coordinate with internal teams (sales, operations, logistics) to resolve issues and meet customer expectations.
• Provide professional, timely responses to customer inquiries and service requests.
• Maintain detailed documentation and ensure customer data accuracy.

Skills

Customer service

Communication

Microsoft Office

Education

High School diploma

Tools

SAP

Job description

Fives Landis Corp in Concord Township, Ohio is seeking a Customer Support Representative to join our team. You will be the primary liaison with customers, handling inquiries by phone, email, and in person, and supporting the full order lifecycle from entry to delivery.

Key requirements include a High School diploma and 2–4 years of B2B customer service experience, preferably in manufacturing. Proficiency with Microsoft Office and a working knowledge of SAP are highly valued.