Customer Support Representative

Fives Group; Ohio; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

12 paid holidays

401(k) matching

Medical - Dental - Vision

Pet Insurance

ID Theft Protection

Hands-on training

Wellness incentives

Job summary

Fives Landis Corp. in Concord Twp, Ohio, is hiring a Customer Support Representative for an on-site role.

You will handle primary customer contact via phone, email, and in-person interactions, manage full order cycles, and coordinate with internal teams to ensure timely delivery. Applicants should have 2-4 years of B2B customer service experience, a high school diploma, and working knowledge of SAP; Microsoft Office proficiency is expected, with benefits and a clear path for growth in a

Qualifications

• High school diploma required.
• 2-4 years of B2B customer service experience.
• Manufacturing or industrial industry experience preferred.
• Experience with Microsoft Office applications.
• Working knowledge of SAP preferred.

Responsibilities

• Serve as the primary customer contact via phone, email, and in-person communication.
• Manage the full order lifecycle, including order entry, quotes, shipment coordination, and order expediting.
• Process customer and distributor orders accurately using SAP (ERP system).
• Track and follow orders from quote through shipment, ensuring accuracy and on-time delivery.
• Coordinate with internal teams (sales, operations, logistics) to resolve issues and meet customer expectations.
• Provide professional, timely responses to customer inquiries and service requests.
• Maintain detailed documentation and ensure customer data accuracy.

Skills

Customer service (B2B)

Communication

Microsoft Office

Problem solving

Education

High School diploma

Tools

SAP

Microsoft Office

Job description

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Take part in the Sustainability Industry!

Every day in 25 countries, we (9,000 people) create the sustainable solutions the world needs by inventing the technologies of tomorrow across the entire spectrum of industry: from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace.
By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate women and men, proud to be pioneers and above all proud to make the world move forward.

Customer Support Representative

Legal Entity: Fives Landis Corp.

Country: United States

State: Ohio

City: Concord Twp

Job Family: Communication and CSR

Job Type: Permanent position

Work Location: On-site

Compensation:

Fives Landis Corp is actively seeking a Customer Service Representative to join its team in Concord Twp., Ohio.

At Fives, we are all driven by a common calling, to prove that industry can do it! We work

together daily to make industry an answer to all of the major technological,

environmental, social and economic challenges of our time.

How do we do that? For over 200 years, we’ve invented and designed solutions and

technologies that substantially and sustainably improve everyone’s daily life. CITCO Tools has been a global leader in high-precision diamond cutting and dressing tools. As a global partner for key industries such as Automotive, Medical, and Aerospace, the CITCO Tools division remains a pioneer in innovation for custom-engineered industrial tooling solutions.

It is with you that industry can do it!

We are currently seeking a Customer Support Representative who has the same desire to prove that industry can do it!

Hours- Monday-Friday 8-4:30p

Pay- $18-$26 (rate offered will be commensurate with experience)

At Fives we all have a part to play in achieving our common purpose. Your role will be to:

• Serve as the primary customer contact via phone, email, and in‑person communication
• Manage the full order lifecycle, including order entry, quotes, shipment coordination, and order expediting
• Process customer and distributor orders accurately using SAP (ERP system)
• Track and follow orders from quote through shipment, ensuring accuracy and on‑time delivery
• Coordinate with internal teams (sales, operations, logistics) to resolve issues and meet customer expectations
• Provide professional, timely responses to customer inquiries and service requests
• Maintain detailed documentation and ensure customer data accuracy

BENEFITS:

• 12 paid holidays
• 401(k) matching
• Medical - Dental - Version
• Pet Insurance
• ID Theft Protection
• Hands‑on training
• Wellness programs with $ incentives

Since we are located off I-90 and Auburn Road, it will be an easy commute.

If this is you, come join us, too!

We are seeking someone with a minimum of a High School diploma, 2-4 years of B2B customer service experience, manufacturing or industrial industry experience preferred. Experience with Microsoft Suite products. Working knowledge of SAP preferred. If you thrive on resolving issues and assisting customers, then we are eager to change the world with you!

Why come to Fives?

By becoming part of Fives, you will be joining an international group that will provide you

access to numerous opportunities for growth and mobility, in a wide number of fields.

We will give you room to learn, grow and develop, both professionally and personally.

Industry can do it with you!

Must be legally eligible to work in the United States. All offers of employment are contingent upon clear results of a background check and drug screen. Background checks and drug screens will be conducted on all final candidates in accordance with applicable laws and regulations.