Customer Service & SAP Order Specialist

Elite Staffing Inc; Euclid (OH); On-site; USD 33,000 - 36,000; Full time

Job summary

Elite Staffing, Inc. in Euclid, OH is seeking a Customer Service Representative to handle incoming calls, process orders, and support sales teams. You will enter orders in SAP, coordinate shipments, and ensure accurate billing while maintaining strong customer relationships.

This role emphasizes teamwork, detail-orientation, and the ability to manage multiple priorities in a fast-paced manufacturing environment; prior experience in manufacturing or customer service is a plus.

Qualifications

• Strong customer service and communication skills.
• Organized and detail-oriented.
• Able to manage multiple priorities and meet deadlines.
• Comfortable with computer systems and accurate data entry.
• Works well independently and in a team.
• Manufacturing/customer service experience is a plus!

Responsibilities

• Handle incoming customer calls, orders, and inquiries.
• Enter and process orders in SAP accurately and promptly.
• Communicate important information with customers and sales teams
• Coordinate shipments, including job-site deliveries
• Ensure orders are shipped and billed correctly
• Handle customer complaints, returns, and return authorizations
• Enter job quotes provided by sales representatives
• Coordinate with credit, accounting, inventory, purchasing, traffic, and other departments
• Ship materials from multiple warehouses throughout the U.S.
• Maintain strong, professional relationships with customers and team members
• Assist with additional duties as needed

Skills

Customer service

Communication skills

Organized

Detail-oriented

Multitasking

Teamwork

Tools

SAP

Job description

Elite Staffing, Inc. in Euclid, OH is seeking a Customer Service Representative to handle incoming calls, process orders, and support sales teams. You will enter orders in SAP, coordinate shipments, and ensure accurate billing while maintaining strong customer relationships.

This role emphasizes teamwork, detail-orientation, and the ability to manage multiple priorities in a fast-paced manufacturing environment; prior experience in manufacturing or customer service is a plus.