Customer Service & SAP Order Specialist

Elite Staffing Inc; Euclid (OH); On-site; USD 33,000 - 36,000; Full time

Job summary

Elite Staffing, Inc. in Euclid, OH is seeking a Customer Service Representative to handle incoming calls, process orders, and support sales teams. You will enter orders in SAP, coordinate shipments, and ensure accurate billing while maintaining strong customer relationships.

This role emphasizes teamwork, detail-orientation, and the ability to manage multiple priorities in a fast-paced manufacturing environment; prior experience in manufacturing or customer service is a plus.

Qualifications

• Strong customer service and communication skills.
• Organized and detail-oriented.
• Able to manage multiple priorities and meet deadlines.
• Comfortable with computer systems and accurate data entry.
• Works well independently and in a team.
• Manufacturing/customer service experience is a plus!

Responsibilities

• Handle incoming customer calls, orders, and inquiries.
• Enter and process orders in SAP accurately and promptly.
• Communicate important information with customers and sales teams
• Coordinate shipments, including job-site deliveries
• Ensure orders are shipped and billed correctly
• Handle customer complaints, returns, and return authorizations
• Enter job quotes provided by sales representatives
• Coordinate with credit, accounting, inventory, purchasing, traffic, and other departments
• Ship materials from multiple warehouses throughout the U.S.
• Maintain strong, professional relationships with customers and team members
• Assist with additional duties as needed

Skills

Customer service

Communication skills

Organized

Detail-oriented

Multitasking

Teamwork

Tools

SAP

Job description

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Customer Service Representative

Job Duties:

• Handle incoming customer calls, orders, and inquiries
• Enter and process orders in SAP accurately and promptly
• Communicate important information with customers and sales teams
• Coordinate shipments, including job-site deliveries
• Ensure orders are shipped and billed correctly
• Handle customer complaints, returns, and return authorizations
• Enter job quotes provided by sales representatives
• Coordinate with credit, accounting, inventory, purchasing, traffic, and other departments
• Ship materials from multiple warehouses throughout the U.S.
• Maintain strong, professional relationships with customers and team members
• Assist with additional duties as needed

Requirements:

• Has strong customer service and communication skills
• Is organized and detail-oriented
• Can manage multiple priorities and meet deadlines
• Is comfortable working with computer systems and entering information accurately
• Works well independently and as part of a team
• Takes pride in providing a high level of customer service
• Manufacturing/customer service experience is a plus!

$24.00-26.00/hr

Euclid, OH

Please send resumes [e-mail]

All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.

Our hiring process may include the use of artificial intelligence (AI) to assist in recruiting candidates. AI may be used to collect information and grade, rank, or score your answers. All employment decisions are made by human reviewers. By submitting your application, you authorize Elite Staffing, Inc. to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications. All personal information provided will be handled in accordance with our Privacy Policy found on our website.

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