Customer Support Specialist - On-site, SAP & Orders

Fives Landis Ltd; Ohio; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

12 paid holidays

401(k) matching

Medical - Dental - Vision

Pet Insurance

ID Theft Protection

Hands-on training

Wellness incentives

Job summary

Fives Landis Corp. in Concord Twp, Ohio, is hiring a Customer Support Representative for an on-site role.

You will handle primary customer contact via phone, email, and in-person interactions, manage full order cycles, and coordinate with internal teams to ensure timely delivery. Applicants should have 2-4 years of B2B customer service experience, a high school diploma, and working knowledge of SAP; Microsoft Office proficiency is expected, with benefits and a clear path for growth in a

Qualifications

• High school diploma required.
• 2-4 years of B2B customer service experience.
• Manufacturing or industrial industry experience preferred.
• Experience with Microsoft Office applications.
• Working knowledge of SAP preferred.

Responsibilities

• Serve as the primary customer contact via phone, email, and in-person communication.
• Manage the full order lifecycle, including order entry, quotes, shipment coordination, and order expediting.
• Process customer and distributor orders accurately using SAP (ERP system).
• Track and follow orders from quote through shipment, ensuring accuracy and on-time delivery.
• Coordinate with internal teams (sales, operations, logistics) to resolve issues and meet customer expectations.
• Provide professional, timely responses to customer inquiries and service requests.
• Maintain detailed documentation and ensure customer data accuracy.

Skills

Customer service (B2B)

Communication

Microsoft Office

Problem solving

Education

High School diploma

Tools

SAP

Microsoft Office

Job description

Fives Landis Corp. in Concord Twp, Ohio, is hiring a Customer Support Representative for an on-site role.

You will handle primary customer contact via phone, email, and in-person interactions, manage full order cycles, and coordinate with internal teams to ensure timely delivery. Applicants should have 2-4 years of B2B customer service experience, a high school diploma, and working knowledge of SAP; Microsoft Office proficiency is expected, with benefits and a clear path for growth in a