Customer Support Specialist

Culbertson Resources Inc; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Culbertson Resources Inc is seeking a Customer Support Specialist in Houston, Texas. The role involves managing customer orders, serving as the primary contact, and working closely with multiple teams to ensure exceptional customer service. Qualified candidates will have relevant experience in customer service and order management, as well as proficiency in ERP systems and Microsoft Office.

The ideal candidate will have strong communication skills and the ability to thrive in a fast-paced environment, ensuring accurate order processing and customer satisfaction.

Qualifications

• 1+ years of customer service, order management, inside sales support, or related experience.
• Manufacturing or industrial experience preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Receive, review, and enter customer purchase orders into the ERP system.
• Communicate order status, production updates, and delivery schedules to customers.
• Coordinate with production, quality, shipping, and sales teams to ensure on-time order fulfillment.
• Document and assist with the resolution of customer concerns related to orders, shipping, quality, and billing.
• Support outside sales with account information, order tracking, and customer requests.
• Maintain accurate customer and order records.

Skills

Customer service

Order management

Communication skills

Organization skills

Problem-solving skills

Education

High school diploma or equivalent

Additional education preferred

Tools

ERP systems

Microsoft Office

Job description

Join our client's team as a Customer Support Specialist responsible for managing customer orders from purchase order receipt through delivery. This role serves as the primary customer contact and works closely with sales, production, quality, and shipping teams to ensure accurate order processing and exceptional customer service.

Qualifications

• High school diploma or equivalent required; additional education preferred.
• 1+ years of customer service, order management, inside sales support, or related experience.
• Manufacturing or industrial experience preferred.
• Proficiency with ERP systems and Microsoft Office.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Receive, review, and enter customer purchase orders into the ERP system.
• Communicate order status, production updates, and delivery schedules to customers.
• Coordinate with production, quality, shipping, and sales teams to ensure on-time order fulfillment.
• Document and assist with the resolution of customer concerns related to orders, shipping, quality, and billing.
• Support outside sales with account information, order tracking, and customer requests.
• Maintain accurate customer and order records.

Preferred Skills

• Experience in a manufacturing, industrial, or B2B environment.
• Strong attention to detail and commitment to customer satisfaction.
• Ability to build positive relationships with customers and internal teams.