Order & Customer Success Specialist

Genuine Parts Company

Longview (WA)

On-site

USD 25,000 - 31,000

Full time

8 days ago

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Job summary

Genuine Parts Company is seeking a Customer Service Representative for Motion Industries, responsible for accurately fulfilling customer orders and handling incoming calls. The role emphasizes reliability, strong communication, and basic pricing negotiations to help drive repeat business.

The position requires a high school diploma or GED with 0–3 years of related experience, and offers entry-level compensation with opportunities to develop product knowledge and customer service skills in a

Qualifications

High school diploma or GED required; 0–3 years related experience.
Strong communication, multi-tasking and time management abilities.
Moderate computer skills; familiarity with business systems and searching for products online; product knowledge preferred.

Responsibilities

Respond to basic customer inquiries regarding products, provide quotes, and enter orders.
Take customer orders via phone, fax, email, or walk-in (counter sales).
Influence gross profit by negotiating price within set parameters.
Adjust non-contract pricing to meet customer needs while maximizing profit.
Build customer relationships to drive repeat business and improve processes.
Maintain inventory levels by ordering items as needed for customers.
Place orders up to $5,000 per line and $10,000 per PO without approval.