Order & Customer Care Specialist

Genuine Parts Company; Fort Dodge (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Paid vacation

Paid holidays

Job summary

Motion Industries, a subsidiary of Genuine Parts Company, is seeking a Customer Service Representative in Iowa to fulfill orders accurately and handle incoming calls. You will respond to inquiries, enter orders, and process walk-in sales while maintaining inventory levels and supporting profitability.

The role emphasizes strong communication, reliability, and the ability to multi-task in a fast-paced environment with standard driving record expectations.

Qualifications

• High school diploma or GED required.
• 0–3 years of related customer service experience preferred.
• Excellent communication and multitasking abilities.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in (counter sales).
• Sells by negotiating price within authorized parameters to support gross profit.
• Builds customer relationships to drive repeat business and improve processes.
• Ensures inventory levels are adequate and places orders as needed for customers.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Multi-tasking

Customer service

Product knowledge (preferred)

Education

High school diploma or GED

Tools

Email

CRM/Business systems

Internet product search

Job description

Motion Industries, a subsidiary of Genuine Parts Company, is seeking a Customer Service Representative in Iowa to fulfill orders accurately and handle incoming calls. You will respond to inquiries, enter orders, and process walk-in sales while maintaining inventory levels and supporting profitability.

The role emphasizes strong communication, reliability, and the ability to multi-task in a fast-paced environment with standard driving record expectations.