Order & Customer Relations Specialist II

Genuine Parts Company; Macon (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Genuine Parts Company in Macon, Georgia is seeking a Customer Service Representative II to ensure customer expectations are met through various order methods. This role requires strong communication and negotiation skills, with responsibilities including order processing, inventory management, and customer relationship building. Candidates must have a high school diploma or GED and 3-5 years of related experience. Motion Industries offers a competitive benefits package including healthcare options and a 401(k).

Qualifications

• Typically requires a high school diploma or GED and three to five years of related experience or an equivalent combination.

Responsibilities

• Place customer orders through various methods.
• Negotiate sale price and purchase price.
• Adjust customer pricing based on competition.
• Build customer relationships to drive repeat business.
• Ensure appropriate inventory levels are maintained.
• Expedite backorders and prepare orders for shipment.
• Determine cost-effective shipping methods for orders.
• Assist less experienced representatives with customer needs.
• Respond to customer inquiries and handle order entry.

Skills

Excellent communication skills

Ability to multi-task

Strong computer skills

Strong negotiation skills

Basic product knowledge

Reliability, organization, attention to detail

Education

High school diploma or GED

Job description

Genuine Parts Company in Macon, Georgia is seeking a Customer Service Representative II to ensure customer expectations are met through various order methods. This role requires strong communication and negotiation skills, with responsibilities including order processing, inventory management, and customer relationship building. Candidates must have a high school diploma or GED and 3-5 years of related experience. Motion Industries offers a competitive benefits package including healthcare options and a 401(k).