Order & Customer Satisfaction Specialist (Hybrid)

MSA, The Safety Company; Pittsfield (NH); Hybrid; USD 35,000 - 45,000; Full time

Job summary

MSA, The Safety Company in Pittsfield, NH is seeking a detail-oriented individual for a role focused on processing orders, inquiries, and providing customer service. This position requires strong communication skills and proficiency in data entry.

The ideal candidate should possess a high school diploma and have experience in customer service. This hybrid role may offer flexibility based on skill level and experience.

Qualifications

• Self-starter with excellent time management skills.
• Strong fluency in English language, both written and verbal.
• Proficiency in keyboarding and data entry while maintaining accuracy.
• Demonstrated ability to work in a team environment.
• Proven success in a job requiring strong attention to detail.
• Strong organizational skills and ability to multi-task.
• Ability to meet daily entry goals in a fast-paced environment.

Responsibilities

• Receiving and processing orders, inquiries, quotes from distributors.
• Validate orders to ensure manufacturability of products.
• Process order and/or quote changes requested by distributors.
• Provide customer service support assisting with quotations and inquiries.

Skills

Time management

Fluency in English (written and verbal)

Keyboarding and data entry

Attention to detail

Organizational skills

Able to meet daily entry goals

Education

High school diploma or equivalent

Associates degree (preferred)

Tools

Office 365

CRM

SAP

Order management systems

Job description

MSA, The Safety Company in Pittsfield, NH is seeking a detail-oriented individual for a role focused on processing orders, inquiries, and providing customer service. This position requires strong communication skills and proficiency in data entry.

The ideal candidate should possess a high school diploma and have experience in customer service. This hybrid role may offer flexibility based on skill level and experience.