Customer Service Associate

MSA, The Safety Company; Cranberry Township (PA); On-site; USD 28,929 - 30,307; Full time

Job summary

A leading safety equipment manufacturer in Cranberry Township, PA is looking for a Customer Service Associate. The role involves inputting orders and supporting customer needs while providing excellent service. Candidates should have strong communication skills and computer proficiency. This position offers hybrid work arrangements after training and aims for a positive customer experience.

Qualifications

• Strong verbal and written communication skills are essential.
• Proficient in active listening to understand customers' needs.
• Excellent computer skills, especially in Microsoft Office.

Responsibilities

• Fulfill order entry transactions and support customer interactions.
• Answer inbound and initiate outbound customer calls.
• Resolve customer inquiries and process credit requests.

Skills

Strong verbal and written communication skills

Proficient in active listening

Excellent computer skills, including Microsoft Office

Ability to handle multiple tasks in a fast-paced environment

Positive attitude towards change

Demonstrated ability to prioritize tasks

Education

High school diploma or equivalent

Associates degree

Tools

Office 365

Salesforce

SAP

Esker

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

1st Shift - Monday through Friday

Hybrid Opportunity - This role would require you to be on-site and able to work hybrid after a period of training time.

$21.00-$22.00/hr

MSA Safety in Cranberry Township, PA is seeking an energetic individual to join our team as a Customer Service Associate to input orders, support our customers and to create and ensure a positive customer experience. If this sounds like an exciting opportunity, then we want to hear from you.

Duties and Responsibilities

• Fulfill order entry transactions following departmental processes.


• Answer inbound and initiate outbound customer calls.


• Build knowledge of all major product groups to properly support customer contacts.


• Resolve customer issues and inquiries efficiently and effectively.


• Process credit requests, resolve mis-shipments and provide proof of deliveries.


• Provide customer support while expertly navigating between multiple computer sessions.


• Resolve or investigate adequately before appropriately escalating calls to the next level.

Qualifications

Special knowledge, skills and abilities required:

• Strong verbal and written communication skills.


• Proficient in active listening to fully understand our customers’ needs.


• Excellent computer skills, including Microsoft Office.


• Expertise in handling multiple tasks in high-volume, fast-paced work environment.


• Proven ability to approach any change or new situation with a positive attitude.


• Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.

Preferred:

• Experience with Office 365, Salesforce, SAP, Esker.


• Experience in order management systems.

Education and experience required:

• High school diploma or equivalent.

Preferred:

• Associates degree.


• 1 year of experience in Customer Service and its related tasks.


• SAP Order Management experience.

MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.