Customer Service Representative - Hybrid Littleton NH

Adventure Ready Brands; Littleton (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

HSA/FSA

401(k) match

Paid parental leave

Life and short-term disability

PTO

Paid holidays

Weekends off

Job summary

Adventure Ready Brands is seeking a Customer Service Representative who focuses on solving problems, staying detail-oriented, and delivering fast, friendly service.

You’ll support customers through the order process—from entry to returns, credits, shipping, and issue resolution—collaborating with Sales, Logistics, and Quality to ensure a positive experience. Prior customer-service exposure and strong communication are preferred.

Qualifications

• Critical thinking to research issues, ask questions, and find solutions.
• Ability to prioritize multiple tasks in a fast-paced environment with accuracy.
• Strong communication and collaboration across teams.

Responsibilities

• Process and manage customer orders, returns, credits, and billing accurately.
• Respond to calls and emails, research questions, and drive resolution.
• Build customer relationships through proactive communication and solutions.
• Coordinate with Sales, Logistics, and Quality to ensure a positive experience.
• Maintain accurate customer accounts and system information per procedures.
• Support the Customer Service team and identify process improvements.

Skills

Critical Thinking & Problem Solving

Organization & Prioritization

Teamwork & Communication

Education

High School Diploma or Equivalent

Job description

Job DetailsJob Location: Legal Address - Littleton, NH 03561Position Type: Full TimeTravel Percentage: NoneJob Shift: First ShiftJob Category: Customer ServiceCustomer Service Representative - Solve Problems. Keep Things Moving. Support Our Customers.

Adventure Ready Brands is looking for a customer-focused, detail-oriented Customer Service Representative who enjoys solving problems, working with people, and keeping things moving in a fast-paced environment.

In this role, you’ll support customers throughout the order process, from order entry and fulfillment through returns, credits, shipping, and issue resolution. You’ll work closely with Sales, Logistics, Quality, and other teams to provide timely answers, solve problems, and ensure a positive customer experience.

What You’ll Do

• Process and manage customer orders, EDI transactions, returns, credits, backorders, shipping, and billing accurately and efficiently.
• Respond to customer calls and emails, research questions and issues, and take ownership through resolution.
• Build strong customer relationships by providing timely communication, proactive follow-up, and effective solutions.
• Partner with Sales, Logistics, Quality, and other teams to coordinate solutions and ensure a positive customer experience.
• Maintain accurate customer accounts and system information while following established procedures, cGMP requirements, and quality standards.
• Manage multiple priorities in a fast-paced environment, support the Customer Service team, and identify opportunities to improve processes and service.

Why Adventure Ready Brands?

We’re a growing company where people who take ownership, solve problems, and contribute to the team have the opportunity to grow. You’ll work with a variety of teams, build valuable business knowledge, and play an important role in delivering a great customer experience.

We offer Medical, Dental, Vision, HSA/FSA, 401(k) with company match, paid parental leave, company-paid life and short-term disability, PTO, paid holidays, and weekends off.

Qualifications What We’re Looking For

We’re looking for someone who brings:

• Critical Thinking & Problem Solving — Researches issues, asks good questions, connects the dots, and uses sound judgment to find effective solutions.
• Organization & Prioritization — Manages multiple priorities and moving pieces in a fast-paced environment while staying accurate, responsive, and on track.
• Teamwork & Communication — Works collaboratively, communicates clearly, and builds strong working relationships across customer Service, Sales, Logistics, Quality, and other teams.

In addition:

• Customer service or related experience preferred.
• Strong verbal and written communication skills.
• Strong attention to detail and accuracy.
• Strong computer aptitude and ability to learn new systems and processes.
• Comfortable working in a fast-paced environment with multiple priorities.
• Professional, positive, and customer-focused approach.
• Ability to make decisions and take ownership within established guidelines.
• High school diploma or equivalent.