Hybrid Sales Support Specialist – Customer Care & Orders

D&H Distributing Co.; Harrisburg (Dauphin County); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401k

Paid Time Off

Medical, Prescription, Dental and Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Tuition Assistance

Job summary

D&H Distributing Co. is seeking a Customer Service Representative to manage customer interactions via calls and emails. The role involves product and service information provision, order processing, and project management. Ideal candidates will have experience in office or call center environments and strong communication skills.

This hybrid position offers a comprehensive benefits package including an Employee Stock Ownership Plan, Medical benefits, and Tuition Assistance.

Qualifications

• Must have 1 to 3 years of office or call center-based customer service experience.
• Able to perform essential duties satisfactorily.

Responsibilities

• Manage large number of incoming calls and respond to customer inquiries.
• Keep customer information updated in CRM tool.
• Process customer orders and returns.

Skills

Basic knowledge of computer hardware

Knowledge of Microsoft Office suite

Professional verbal and written communication skills

Education

Associate’s degree or higher education preferred

Job description

D&H Distributing Co. is seeking a Customer Service Representative to manage customer interactions via calls and emails. The role involves product and service information provision, order processing, and project management. Ideal candidates will have experience in office or call center environments and strong communication skills.

This hybrid position offers a comprehensive benefits package including an Employee Stock Ownership Plan, Medical benefits, and Tuition Assistance.