Customer Service Representative

MSA, The Safety Company; Pittsfield (NH); Hybrid; USD 35,000 - 45,000; Full time

Job summary

MSA, The Safety Company in Pittsfield, NH is seeking a detail-oriented individual for a role focused on processing orders, inquiries, and providing customer service. This position requires strong communication skills and proficiency in data entry.

The ideal candidate should possess a high school diploma and have experience in customer service. This hybrid role may offer flexibility based on skill level and experience.

Qualifications

• Self-starter with excellent time management skills.
• Strong fluency in English language, both written and verbal.
• Proficiency in keyboarding and data entry while maintaining accuracy.
• Demonstrated ability to work in a team environment.
• Proven success in a job requiring strong attention to detail.
• Strong organizational skills and ability to multi-task.
• Ability to meet daily entry goals in a fast-paced environment.

Responsibilities

• Receiving and processing orders, inquiries, quotes from distributors.
• Validate orders to ensure manufacturability of products.
• Process order and/or quote changes requested by distributors.
• Provide customer service support assisting with quotations and inquiries.

Skills

Time management

Fluency in English (written and verbal)

Keyboarding and data entry

Attention to detail

Organizational skills

Able to meet daily entry goals

Education

High school diploma or equivalent

Associates degree (preferred)

Tools

Office 365

CRM

SAP

Order management systems

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role.

Location: US-NH-Pittsfield

Responsibilities

• Receiving and processing orders, inquiries, quotes received from distributors
• Work with orders received
• Validate orders received from distributor to ensure manufacturability of products
• Review and validate all variable data received with distributor order and/or quote requests
• Process order and/or quote changes/updates requested by distributor
• Customer service duties assisting with quotations, calls, questions, inquiries, etc.

Qualifications

Special knowledge, skills and abilities required:

• Self-starter with excellent time management skills
• Strong fluency in English language, both written and verbal
• Proficiency in keyboarding and data entry while maintaining accuracy
• Demonstrated ability to work in a team environment
• Proven success in a job or tasks requiring strong attention to detail
• Strong organizational skills and ability to multi-task
• Demonstrated ability to meet daily entry goals in a fast-paced environment.
• Role has possibility of being hybrid (on-site and remote work) but that is not a guarantee and would be based upon level of experience and skill with the job

Preferred:

• Experience with Office 365, CRM, SAP, ABS400.
• Experience in order management systems.

Education and experience required:

• High school diploma or equivalent.

Preferred:

• Associates degree.
• 1 – 2 years of experience in Customer Service and its related tasks.

MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship. If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Equal employment opportunity, including veterans and individuals with disabilities.