Hybrid Customer Service & Delivery Coordinator

Milliken & Company; Hilltop (SC); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Milliken & Company, a global manufacturing leader, is seeking a Customer Service Coordinator to deliver a best-in-class experience from order entry to invoicing. You will be the primary contact for day-to-day needs, coordinating with sales, supply chain, and manufacturing to resolve issues and ensure data integrity.

This role supports a hybrid work-from-home policy, reports to the Customer Service Manager, and emphasizes building strong internal and external relationships while optimizing order

Qualifications

• Experience with customer service, order processing, or similar in fast-paced, high-volume settings.
• Proficiency with common business software, such as Microsoft Office, and the ability to learn new tools quickly.
• Strong organization, attention to detail, and written and verbal communication skills.
• Demonstrated problem-solving skills and a customer-focused mindset, with the ability to manage multiple priorities and deadlines.
• Experience navigating customer portals and internal order management systems.

Responsibilities

• Serve as the primary contact for day-to-day customer needs, including order entry, order updates, and delivery information.
• Respond to customer calls and emails promptly, professionally, and accurately, escalating when needed.
• Build and maintain strong customer relationships and partner with account management and sales to support customer retention and growth.
• Coordinate across Supply Chain, Manufacturing, Logistics, Quality, and other functions to advocate for the customer and resolve issues.
• Maintain accurate customer, order, and pricing information; verify data integrity and required documentation.
• Support complaint intake and resolution as a first-level contact; communicate status proactively and ensure timely follow-through.
• Plan and prioritize workload to meet service expectations and align with business, supply chain, and manufacturing requirements.
• Maintain working knowledge of Milliken systems, products, brands, and processes; contribute to continuous improvement of customer service practices.

Skills

Customer service

Order processing

MS Office

Communication

Organization

Problem-solving

Internal systems navigation

Tools

SAP

CRM systems

Job description

Milliken & Company, a global manufacturing leader, is seeking a Customer Service Coordinator to deliver a best-in-class experience from order entry to invoicing. You will be the primary contact for day-to-day needs, coordinating with sales, supply chain, and manufacturing to resolve issues and ensure data integrity.

This role supports a hybrid work-from-home policy, reports to the Customer Service Manager, and emphasizes building strong internal and external relationships while optimizing order