Hybrid Customer Support Specialist — Tech Helpdesk (NH)

Sedgwick Claims Management Services Ltd; New Hampshire; Hybrid; USD 38,000 - 52,000; Full time

Job summary

Sedgwick Claims Management Services Ltd in Portsmouth, NH, is seeking a Customer Support Specialist for a HYBRID role. Provide high-quality support to customers and auditors, resolve inquiries, and log issues in the CRM while maintaining expert knowledge of BillReview IQ applications.

The position requires strong communication, problem-solving skills, and the ability to work independently and within a team.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 1 year of customer service in technical support or related role required.
• Excellent verbal and written communication skills; customer-first mindset.
• Ability to troubleshoot and support users of software applications; strong problem-solving.

Responsibilities

• Serve as a contact to assist customers, auditors, and customer success; maintain professional experience.
• Maintain expert knowledge of BillReview IQ software and stay current with updates.
• Respond promptly to customer calls; log activity in the CRM during scheduled hours.
• Track, manage, and resolve customer issues within defined timelines; follow up as needed.
• Build relationships with internal and external users to foster trust and engagement.

Skills

Customer service

Troubleshooting

CRM software

MS Office

Education

High school diploma or GED

Bachelor's degree

Tools

CRM system

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd in Portsmouth, NH, is seeking a Customer Support Specialist for a HYBRID role. Provide high-quality support to customers and auditors, resolve inquiries, and log issues in the CRM while maintaining expert knowledge of BillReview IQ applications.

The position requires strong communication, problem-solving skills, and the ability to work independently and within a team.