Order & Customer Relations Specialist

USA MOT Motion Industries, Inc.; Muscle Shoals (AL); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative who, under close supervision, accurately fulfills customer orders and manages incoming calls while coordinating with sales and shipping teams.

Duties include responding to inquiries, providing quotes, placing orders by phone, fax, email or in person, negotiating prices within approved limits, supporting inventory management, expediting backorders, and handling returns to drive customer satisfaction.

Qualifications

• Typically requires a high school diploma or GED and zero to three years of related experience.
• Ability to respond to basic inquiries, prepare quotes, and process orders.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Customer service

Order entry

Pricing negotiation

Multitasking

Communication

Information processing

Education

High school diploma or GED

Tools

Business systems

Job description

Motion Industries is seeking a Customer Service Representative who, under close supervision, accurately fulfills customer orders and manages incoming calls while coordinating with sales and shipping teams.

Duties include responding to inquiries, providing quotes, placing orders by phone, fax, email or in person, negotiating prices within approved limits, supporting inventory management, expediting backorders, and handling returns to drive customer satisfaction.