Customer Service Specialist

Storm Search; Reno (NV); On-site; USD 70,000 - 75,000; Full time

Job summary

A logistics and supply chain company in Nevada is seeking a Customer Service Specialist to manage customer order processing, resolve issues, and ensure timely delivery. The ideal candidate should have experience in customer service within manufacturing and possess strong communication and problem-solving skills. This full-time role supports a fast-paced environment, requiring proficiency with ERP systems like SAP and Oracle. The base pay range is $70,000.00 to $75,000.00 annually and includes opportunities for career growth.

Qualifications

• Experience in customer service within a manufacturing, distribution, or industrial environment preferred.
• Ability to thrive in a fast-paced, high-volume environment and manage competing priorities.
• Customer-focused mindset with the ability to build relationships and drive positive customer outcomes.

Responsibilities

• Manage daily customer order processing from entry through shipment.
• Serve as the main point of contact for customer inquiries.
• Collaborate with production, planning, purchasing, and logistics teams.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Proficiency with ERP systems

Attention to detail

Tools

SAP

Oracle

Infor

Microsoft Office

Job description

Overview

The Customer Service Specialist serves as the primary liaison between customers, production teams, and supply chain to ensure seamless order execution, exceptional service, and on-time delivery. This role supports a fast-paced manufacturing environment by managing customer accounts, resolving issues proactively, and maintaining accurate order, inventory, and shipment information.

Base pay range

$70,000.00/yr - $75,000.00/yr

Key Responsibilities

• Manage daily customer order processing from entry through shipment, ensuring accuracy in pricing, terms, lead times, and product specifications.
• Serve as the main point of contact for customer inquiries, providing timely and professional communication regarding order status, shipment tracking, product availability, and manufacturing schedules.
• Collaborate with production, planning, purchasing, and logistics teams to ensure on-time delivery and resolve any issues impacting customer commitments.
• Monitor open orders, inventory levels, and production schedules to proactively identify delays or constraints and communicate solutions to customers.
• Maintain customer account information, including contracts, shipping preferences, credit terms, and product requirements.
• Support new product launches, engineering changes, and custom order requests by coordinating with internal teams and ensuring accurate customer updates.
• Process returns, credits, warranty claims, and other after-sale service requests while ensuring compliance with internal policies.
• Assist with forecasting and demand planning by tracking customer usage patterns and communicating trends to planning and operations teams.
• Generate and maintain reports on order accuracy, fill rates, customer KPIs, and service performance to support continuous improvement.
• Identify opportunities to improve customer experience, streamline internal processes, and strengthen cross-functional communication within the manufacturing organization.

Qualifications

• Experience in customer service within a manufacturing, distribution, or industrial environment preferred.
• Strong communication, problem-solving, and organizational skills with attention to detail.
• Ability to thrive in a fast-paced, high-volume environment and manage competing priorities.
• Proficiency with ERP systems (SAP, Oracle, Infor, etc.) and Microsoft Office tools.
• Customer-focused mindset with the ability to build relationships and drive positive customer outcomes.

Seniority level

• Entry level

Employment type

• Full-time

Industry / Job function

• Industries: Transportation, Logistics, Supply Chain and Storage