High-Volume Customer Service & Order Specialist

Adaptec Solutions LLC; City of Rochester (NY); Sur place; USD 30 307 - 44 083; Plein temps

Avantages offerts par ce poste

Generous paid time off (PTO)

11 paid company holidays

Health plans including dental and vision insurance

401(k) match and immediate vesting

Education assistance

Résumé du poste

A dynamic technology solutions provider is seeking a Customer Service Agent to ensure accurate order processing and provide top-tier service to enhance customer satisfaction. Candidates should have 3+ years experience in a relevant environment, alongside proficiency in MS Office and ERP/CRM systems. This role demands exceptional organizational skills and the ability to manage multiple deadlines, contributing significantly to overall operational efficiency. Join a supportive team that prioritizes customer-focused solutions and continuous improvement.

Qualifications

• 3+ years of experience in a manufacturing or customer-focused operations environment.
• HSD/GED required, associate's degree preferred.
• Proficient in MS Office and ERP/CRM platforms.

Responsabilités

• Process customer orders accurately and completely.
• Prepare and deliver quotes for spare parts.
• Manage order intake, entry, and updates within ERP/CRM systems.

Connaissances

Experience in manufacturing or customer-focused operations

Proficiency in MS Office

Strong organizational skills

Interpersonal and communication skills

Ability to manage multiple deadlines

Formation

Associate's degree in Business Administration

Outils

ERP/CRM platforms

Description du poste

A dynamic technology solutions provider is seeking a Customer Service Agent to ensure accurate order processing and provide top-tier service to enhance customer satisfaction. Candidates should have 3+ years experience in a relevant environment, alongside proficiency in MS Office and ERP/CRM systems. This role demands exceptional organizational skills and the ability to manage multiple deadlines, contributing significantly to overall operational efficiency. Join a supportive team that prioritizes customer-focused solutions and continuous improvement.