Customer Service Specialist — Chemical Manufacturing (ERP)

Genesee Polymers Corporation; Burton (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A manufacturing company in Burton, MI is seeking a Customer Service Representative. The role includes processing customer orders, ensuring satisfaction, and managing documentation efficiently. Candidates should have a Bachelor's Degree and four years of relevant experience. Strong communication skills and experience in ERP systems are important. The company promotes a culture of excellence and is an equal opportunity employer.

Qualifications

• 4 years of related experience in a manufacturing office environment.
• Ability to interpret safety rules and procedures.
• Experience in customer service is preferred.

Responsibilities

• Process Domestic and Non-Domestic Orders using ERP System.
• Maintain quality goals related to Customer Service.
• Ensure full customer satisfaction and maintain a friendly demeanor.

Skills

Excellent verbal and written communication

Critical thinking

Service orientation

Scheduling freight

Attention to Detail

Time Management

Education

Bachelor's Degree or equivalent

Tools

ERP experience

CRM experience

Microsoft Word

Adobe Acrobat

Excel Spreadsheets

Outlook Email/Calendar

Job description

A manufacturing company in Burton, MI is seeking a Customer Service Representative. The role includes processing customer orders, ensuring satisfaction, and managing documentation efficiently. Candidates should have a Bachelor's Degree and four years of relevant experience. Strong communication skills and experience in ERP systems are important. The company promotes a culture of excellence and is an equal opportunity employer.