Order & Customer Care Specialist

Genuine Parts; York (York County); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in the United States. The role focuses on accurately fulfilling customer orders and handling incoming calls while building strong customer relationships to drive repeat business.

Under close supervision, you will manage quotes, order entries, and shipping logistics, ensuring inventory availability and cost-effective shipping methods. A high school diploma or GED and 0–3 years of related experience are typical requirements.

Qualifications

• High school diploma or GED with 0–3 years of related experience.
• Must have strong communication skills (written, verbal, listening).
• Reliable with strong organization and attention to detail.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Enter orders via telephone, fax, email, or counter sales.
• Negotiate sale pricing within parameters to influence gross profit.
• Build customer relationships to drive repeat business.
• Ensure inventory levels and source products from various inventories.
• Determine cost-effective shipping methods.
• Handle returns and assist with backorders.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative in the United States. The role focuses on accurately fulfilling customer orders and handling incoming calls while building strong customer relationships to drive repeat business.

Under close supervision, you will manage quotes, order entries, and shipping logistics, ensuring inventory availability and cost-effective shipping methods. A high school diploma or GED and 0–3 years of related experience are typical requirements.