Order & Customer Care Specialist

Talentify; Tupelo (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

Motion Industries in Tupelo, MS seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves responding to product inquiries, entering orders, placing orders via various channels, and supporting pricing negotiations while maintaining customer satisfaction.

Candidates typically have a high school diploma or GED with 0–3 years of related experience; strong communication, organization, and multitasking skills are essential.

Qualifications

• High school diploma or GED with up to 3 years of related experience.
• Strong verbal and written communication skills are required.
• Ability to enter orders accurately and manage multiple tasks.

Responsibilities

• Respond to basic customer inquiries, provide quotes and handle order entry.
• Place customer orders via telephone, fax, email, or in person.
• Negotiate pricing within approved parameters to maintain profit.
• Build relationships to drive repeat business and assist with process improvements.
• Ensure inventory availability and source products from branches or suppliers.
• Determine cost-effective shipping methods and assist with backorders.
• Handle returns and coordinate with Account Representatives as needed.

Skills

Reliability

Organization

Attention to detail

Written communication

Verbal communication

Time management

Multi-tasking

Customer service

Product knowledge (preferred)

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office

Internet search

Job description

Motion Industries in Tupelo, MS seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves responding to product inquiries, entering orders, placing orders via various channels, and supporting pricing negotiations while maintaining customer satisfaction.

Candidates typically have a high school diploma or GED with 0–3 years of related experience; strong communication, organization, and multitasking skills are essential.