Order & Customer Care Specialist

Motion; Pittston (Luzerne County); On-site; USD 32,000 - 48,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and process orders by phone, email, or counter sales.

The role involves negotiating prices within parameters, adjusting non-contract pricing when appropriate, and collaborating with Account Representatives to ensure customer satisfaction.

Qualifications

• High school diploma or GED required.
• 0–3 years related experience or equivalent combination.
• Strong communication and organizational skills.

Responsibilities

• Responds to basic product inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Influences gross profit by negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Ensures inventory availability by placing orders as needed for customers.
• Determines most cost-effective shipping method for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may pull inventory for shipment.
• Handles customer returns as needed.
• Performs other duties as assigned.

Skills

Customer service

Order entry

Negotiation

Communication

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and process orders by phone, email, or counter sales.

The role involves negotiating prices within parameters, adjusting non-contract pricing when appropriate, and collaborating with Account Representatives to ensure customer satisfaction.