Customer Success & Order Fulfillment Specialist

Motion Industries (MOT); McComb (MS); On-site; USD 30,000 - 46,000; Full time

Job summary

Motion Industries in McComb, MS seeks a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will quote prices and enter orders, guiding customers through the process.

The role emphasizes reliability, organization, and strong communication, with a focus on maintaining inventory, negotiating within policy to protect gross profit, and building relationships for repeat business.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Moderate computer skills including email, business systems, and product search.

Responsibilities

• Responds to basic customer inquiries regarding products and quotes.
• Places customer orders via telephone, fax, email, or walk-in.
• Builds customer relationships to drive repeat business and profits.
• Determines cost-effective shipping methods for orders.
• Expedites backorders and assists in order fulfillment.
• May handle customer returns.

Skills

Reliability

Organization

Strong communication

Multi-tasking

Time management

Attention to detail

Education

High school diploma or GED

Tools

Email

ERP systems

Internet research

Job description

Motion Industries in McComb, MS seeks a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will quote prices and enter orders, guiding customers through the process.

The role emphasizes reliability, organization, and strong communication, with a focus on maintaining inventory, negotiating within policy to protect gross profit, and building relationships for repeat business.