Order Fulfillment & Customer Care Specialist

Talentify; McComb (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in McComb, MS is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves answering product inquiries, providing quotes, and entering orders, with emphasis on maintaining relationships and supporting efficient shipping and inventory processes.

The position requires a high school diploma or GED and up to three years of related experience.

Qualifications

• Requires a high school diploma or GED and 0–3 years of related experience.
• Strong attention to detail and organizational skills are essential.
• Good written and verbal communication; able to listen and respond effectively.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Negotiates pricing within guidelines to support gross profit goals.
• Adjusts non-contract pricing to satisfy customers while protecting profit.
• Builds relationships to drive repeat business and supports process improvements.
• Ensures inventory levels meet customer demand and places orders as needed.
• Determines cost-effective shipping methods and coordinates shipments.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may prepare shipments; may handle returns.

Skills

Reliability & detail

Communication

Multi-tasking

Time management

Computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

Motion Industries in McComb, MS is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves answering product inquiries, providing quotes, and entering orders, with emphasis on maintaining relationships and supporting efficient shipping and inventory processes.

The position requires a high school diploma or GED and up to three years of related experience.