Order & Customer Care Specialist

EssilorLuxottica Group; Rockford (IL); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health care

Retirement savings

Paid time off

Employee discounts

Descrizione del lavoro

Walman Optical, a division of EssilorLuxottica, is hiring a Customer Service Representative (Order Clerk) to build and maintain customer/vendor relationships, manage quotations, stock orders, returns, and purchase orders, and coordinate with other departments to provide exceptional service to customers.

The role requires 1+ year in customer service, strong communication, and the ability to lift up to 40 pounds; a high school diploma or GED is required.

Competenze

• High school diploma or GED or equivalent experience.
• 1+ year(s) of experience working in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills, orientation to detail and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.
• Ability to lift/move up to 40 pounds.

Mansioni

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors.
• Assist in the assembly, packaging, premium inclusion and marking of frames for monthly auto-kit mailings and maintain customer lists for auto-ship mailings.
• Use a PC to retrieve customer information, stock status, status of orders, and make changes to customer orders; ensure correct codes and organized data.
• Work closely with vendors when placing orders, retrieving order status information and follow-up on quotations and delivery information.

Conoscenze

Customer service

Telephone etiquette

Verbal communication

Written communication

Organizational skills

Attention to detail

MS Office

Formazione

High school diploma or GED

Strumenti

MS Office

Descrizione del lavoro

Walman Optical, a division of EssilorLuxottica, is hiring a Customer Service Representative (Order Clerk) to build and maintain customer/vendor relationships, manage quotations, stock orders, returns, and purchase orders, and coordinate with other departments to provide exceptional service to customers.

The role requires 1+ year in customer service, strong communication, and the ability to lift up to 40 pounds; a high school diploma or GED is required.