Customer Service Lab Associate: Order & Returns Specialist

EssilorLuxottica; Milan (IL); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care

Retirement savings

Paid time off

Descripción de la vacante

Walman Optical, a division of EssilorLuxottica, is hiring a Customer Service Representative (Order Clerk) to build and maintain customer/vendor relationships. You will handle price quotations, stock orders, returns and purchase orders, coordinating with other departments for excellent service.

The role requires 1+ year in customer service, strong communication, and the ability to manage multiple tasks with attention to detail.

Formación

• High school diploma, GED or equivalent experience.
• 1+ year of experience in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to maintain composure with difficult customers.
• Strong verbal and written communication skills.
• Good organizational skills with attention to detail and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.
• Ability to lift/move up to 40 pounds.

Responsabilidades

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations from customers and labs.
• Build rapport with customers and provide the best possible service.
• Sort and repack overstock and defective lenses, frames and accessories for returns to vendors, documenting returns.
• Assist in assembling and packaging frames for monthly auto-kit mailings and manage customer lists for auto-ship mailings.
• Use a PC to retrieve and input customer information, stock status and order status, ensuring correct codes and organized data.
• Work with vendors to place orders, retrieve order status and follow up on quotations and delivery information.
• Troubleshoot problems or questions from coworkers and customers.
• Explain company policies, promotions and negotiate diplomatically.
• Sort mail and support mid-day department back-ups; maintain a clean workspace.
• Cross-train and learn other duties; maintain confidentiality and attend training as needed.
• Provide training and guidance to less experienced coworkers and participate in training meetings.

Conocimientos

Customer service

Communication skills

Phone etiquette

Organizational skills

MS Office

Educación

High school diploma or GED

Herramientas

MS Office

Word

Excel

Descripción del empleo

Walman Optical, a division of EssilorLuxottica, is hiring a Customer Service Representative (Order Clerk) to build and maintain customer/vendor relationships. You will handle price quotations, stock orders, returns and purchase orders, coordinating with other departments for excellent service.

The role requires 1+ year in customer service, strong communication, and the ability to manage multiple tasks with attention to detail.