Optical Customer Service Specialist (Order Clerk)

Luxottica Group; Evansville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care

Paid time off

Employee discounts

Retirement savings plan

Job summary

Walman Optical, a division of EssilorLuxottica, seeks a Customer Service Representative (Order Clerk) in Evansville to build and maintain customer/vendor relationships, manage quotations, stock orders, returns, and purchase orders, and coordinate with departments to deliver superior service. The role requires strong communication, organizational skills, and proficiency with MS Office.

You will handle mail, assist with frame kits, and support cross-training while upholding HIPAA and safety

Qualifications

• High school diploma, GED or equivalent experience.
• 1+ year of experience in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills, orientation to detail and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.
• Ability to lift/move up to 40 pounds.

Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors.
• Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
• Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
• Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information
• Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
• Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
• Sort and deliver mail to inter-department personnel on a rotating basis. Also, responsible for mid-day dept. computer back-up on assigned week and performs end-of-day close-out daily.
• Must be self-motivated to cross-train and learn other duties and responsibilities of the department.
• Maintain work area in a neat, clean, and organized condition.
• Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations. Maintain confidentiality of all proprietary and HIPAA protected information.
• Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required.
• Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or sponsored training meetings when necessary.
• Perform other duties as assigned.

Skills

Telephone etiquette

Verbal & written communication

Organizational skills

MS Office (Word/Excel)

Ability to lift up to 40 lbs

Education

High school diploma / GED

Tools

MS Office

Job description

Walman Optical, a division of EssilorLuxottica, seeks a Customer Service Representative (Order Clerk) in Evansville to build and maintain customer/vendor relationships, manage quotations, stock orders, returns, and purchase orders, and coordinate with departments to deliver superior service. The role requires strong communication, organizational skills, and proficiency with MS Office.

You will handle mail, assist with frame kits, and support cross-training while upholding HIPAA and safety