Eyewear Order & Customer Care Specialist

Walman; Denver (CO); On-site; USD 25,000 - 34,000; Full time

Job summary

Walman Optical is seeking a detail-oriented Customer Service Representative (Order Clerk) for our Denver area store. The role focuses on building relationships with customers and labs, handling quotes, orders, changes, and returns, and coordinating with other departments to ensure top-tier service.

You will use a PC to access customer info, stock status, and order status, while ensuring accurate data entry and adherence to policy.

Qualifications

• High school diploma, GED or equivalent experience.
• 1+ year(s) of experience working in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills, orientation to detail and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.
• Ability to lift/move up to 40 pounds.

Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors.
• Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
• Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
• Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information.
• Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
• Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
• Sort and deliver mail to inter-department personnel on a rotating basis.
• Must be self-motivated to cross-train and learn other duties and responsibilities of the department.
• Maintain work area in a neat, clean, and organized condition.
• Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations.
• Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload.
• Provide proper training, work direction, and technical guidance for less experienced coworkers.
• Perform other duties as assigned.

Skills

Customer service experience

Telephone etiquette

Verbal and written communication

Organizational skills

MS Office (Word & Excel)

Physical ability to lift 40 pounds

Education

High school diploma, GED or equivalent

Job description

Walman Optical is seeking a detail-oriented Customer Service Representative (Order Clerk) for our Denver area store. The role focuses on building relationships with customers and labs, handling quotes, orders, changes, and returns, and coordinating with other departments to ensure top-tier service.

You will use a PC to access customer info, stock status, and order status, while ensuring accurate data entry and adherence to policy.