Order & Customer Care Specialist

Motion; Chesapeake (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and manage incoming calls. You will enter orders, provide quotes, and support pricing within established parameters to help protect gross profit.

The role emphasizes building relationships with customers, coordinating with account representatives, and ensuring timely shipments and inventory availability.

Qualifications

• High school diploma or GED required, 0–3 years related experience.
• Strong written and verbal communication.
• Proficient with business systems and internet product search.
• Knowledge of products is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High School Diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and manage incoming calls. You will enter orders, provide quotes, and support pricing within established parameters to help protect gross profit.

The role emphasizes building relationships with customers, coordinating with account representatives, and ensuring timely shipments and inventory availability.