Order & Customer Care Specialist

Seedway, LLC; Lakeland (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Excellent benefits

Health and safety-focused environment

Dynamic team atmosphere

Zusammenfassung

Seedway, LLC is seeking a dedicated Customer Service Representative to ensure smooth order processing from start to finish and to provide exceptional customer service. The role involves coordinating with warehouse and logistics teams to ensure timely delivery and resolving issues related to orders with a focus on customer satisfaction.

The ideal candidate will have strong communication, organization, and multitasking abilities, plus a high school diploma and 1–3 years of clerical experience.

Qualifikationen

• Strong customer service skills and effective communication.
• Proficient typing and computer skills (MS Office).
• Excellent organizational abilities and attention to detail.

Aufgaben

• Process and manage customer orders, print invoices, verify payments, enter orders into JD Edwards, and process refunds.
• Coordinate with warehouse and logistics to ensure timely delivery.
• Handle order issues including delays, returns, exchanges, refunds, and inquiries via phone, email, and WooCommerce notes.

Kenntnisse

Customer service

Typing proficiency

Microsoft Office

Organization

Multitasking

Communication

Valid driver's license

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Seedway, LLC is seeking a dedicated Customer Service Representative to ensure smooth order processing from start to finish and to provide exceptional customer service. The role involves coordinating with warehouse and logistics teams to ensure timely delivery and resolving issues related to orders with a focus on customer satisfaction.

The ideal candidate will have strong communication, organization, and multitasking abilities, plus a high school diploma and 1–3 years of clerical experience.