Customer Svc Rep - Seedway - Elizabethtown, PA

Seedway, LLC; Elizabethtown (Lancaster County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Excellent benefits

Health and safety-focused environment

Dynamic team-oriented atmosphere

Job summary

Seedway, LLC, headquartered in Hall, New York, is seeking a dedicated Customer Service Representative to join our dynamic team and ensure smooth order processing from start to finish. You will process orders, verify credit card transactions, enter orders into JD Edwards, coordinate with warehouse and logistics, and respond to customer inquiries by phone, email, and WooCommerce notes.

This role supports customers across the United States in a health- and safety-focused, team-oriented environment

Qualifications

• High school diploma or equivalent.
• 1–3 years clerical/customer service experience.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office.

Responsibilities

• Process and manage customer orders, including invoicing and credit card verification.
• Enter orders into JD Edwards and update statuses.
• Coordinate with warehouse and logistics for timely delivery.
• Respond to customer inquiries via phone, email, and WooCommerce notes.
• Handle order issues including delays, returns, refunds, and exchanges.

Skills

Communication

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

JD Edwards

Microsoft Office

WooCommerce

Job description

SEEDWAY, LLC is headquartered in Hall, New York and currently employs 280 employees (including seasonal workers) nationwide. SEEDWAY is part of the GROWMARK system, an agricultural subsidiary serving more than 100,000 customers across North America, Canada, and Mexico. SEEDWAY, LLC is a full-line seed company providing high quality, high-performing farm seed products as well as lawn and turf products throughout Pennsylvania, New York, New England states, Florida, and South Carolina. We offer a leading line of vegetable seed for growers in the United States and Eastern Canada.

We are looking for a dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and ensuring smooth order processing from start to finish.

Key Responsibilities:

• Process and manage customer orders including printing invoice, verifying credit card transactions, enter order into JD Edwards and marking order as shipped. Process credit card refunds accurately and efficiently.
• Follow up on order preparation, coordinate with the warehouse and logistics teams, and ensure timely delivery to customers.
• Handle any issues related to orders, including delays, returns, exchanges, refunds, ensuring customer satisfaction.
• Communicates with customers, salespersons, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Respond to customer inquiries through various channels, including phone, email, and WooCommerce order notes.
• Operates office machines such as photocopiers, printers, and personal computers.

Qualifications:

• Normally requires a high school diploma, or the equivalent thereof, and 1 - 3 years or more of clerical related work experience to demonstrate knowledge of professional communication skills, typing proficiency and Microsoft Office programs.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Must have and maintain a valid driver's license and satisfactory driving record.
• Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Why Join Us?

• Excellent benefits.
• Health and safety-focused environment.
• A dynamic team-oriented atmosphere.

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.

Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.