Order & Customer Care Specialist

Seedway, LLC; Hall (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health plans

401(k) employer match

Life insurance

Job summary

SEEDWAY, LLC in Hall, NY is seeking a dedicated Customer Service Representative to ensure smooth order processing from start to finish. You will handle orders, payments, and shipments while communicating with customers, salespersons, and logistics teams.

The role requires clerical experience, strong communication skills, and proficiency in Microsoft Office. Join a health‑minded, team‑oriented environment with a solid benefits package.

Qualifications

• Requires a high school diploma or equivalent with 1–3 years clerical experience.
• Strong communication and professional etiquette for customer contact.
• Proficiency with Microsoft Office and basic data entry.

Responsibilities

• Process and manage customer orders including printing invoices and credit card verification.
• Enter orders into JD Edwards and mark as shipped; handle refunds.
• Coordinate order preparation with warehouse and logistics for timely delivery.
• Respond to inquiries via phone, email, and WooCommerce notes; address complaints.

Skills

Clerical experience

Microsoft Office

Customer service

Communication skills

Education

High school diploma

Tools

JD Edwards

WooCommerce

CRM systems

Job description

SEEDWAY, LLC in Hall, NY is seeking a dedicated Customer Service Representative to ensure smooth order processing from start to finish. You will handle orders, payments, and shipments while communicating with customers, salespersons, and logistics teams.

The role requires clerical experience, strong communication skills, and proficiency in Microsoft Office. Join a health‑minded, team‑oriented environment with a solid benefits package.