Cust Service Rep - Seedway - Hall, NY

Growmark; New York (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Seedway, LLC is seeking a dedicated Customer Service Representative to ensure smooth order processing from start to finish. The role focuses on handling orders, coordinating with warehousing and logistics, and resolving issues to maintain customer satisfaction.

Ideal candidates bring 1–3 years of clerical experience, strong communication, and proficiency with Microsoft Office and order systems like JD Edwards. A valid driver’s license is required.

Qualifications

• High school diploma or equivalent required.
• 1–3 years clerical experience preferred for professional communication and typing.
• Strong organizational skills and attention to detail are essential.
• Must have a valid driver’s license and satisfactory driving record.

Responsibilities

• Process and manage customer orders including printing invoice, verifying credit card transactions, enter order into JD Edwards and marking order as shipped.
• Process credit card refunds accurately and efficiently.
• Follow up on order preparation, coordinate with the warehouse and logistics teams for timely delivery.
• Handle order issues including delays, returns, exchanges, refunds and customer satisfaction.
• Communicate with customers, salespersons and others to answer questions and address complaints via phone, email, and WooCommerce notes.
• Operate office machines such as photocopiers, printers, and PCs.

Skills

Customer service

Communication

Typing

Microsoft Office

Organization

Multitasking

Education

High school diploma

Tools

JD Edwards

WooCommerce

Job description

SEEDWAY, LLC is headquartered in Hall, New York and currently employs 280 employees (including seasonal workers) nationwide. SEEDWAY is part of the GROWMARK system, an agricultural subsidiary serving more than 100,000 customers across North America, Canada, and Mexico. SEEDWAY, LLC is a full-line seed company providing high quality, high-performing farm seed products as well as lawn and turf products throughout Pennsylvania, New York, New England states, Florida, and South Carolina. We offer a leading line of vegetable seed for growers in the United States and Eastern Canada.

We are looking for a dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and ensuring smooth order processing from start to finish.

Key Responsibilities:

• Process and manage customer orders including printing invoice, verifying credit card transactions, enter order into JD Edwards and marking order as shipped. Process credit card refunds accurately and efficiently.


• Follow up on order preparation, coordinate with the warehouse and logistics teams, and ensure timely delivery to customers.


• Handle any issues related to orders, including delays, returns, exchanges, refunds, ensuring customer satisfaction.


• Communicates with customers, salespersons, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Respond to customer inquiries through various channels, including phone, email, and WooCommerce order notes.


• Operates office machines such as photocopiers, printers, and personal computers.

Qualifications:

• Normally requires a high school diploma, or the equivalent thereof, and 1 - 3 years or more of clerical related work experience to demonstrate knowledge of professional communication skills, typing proficiency and Microsoft Office programs.


• Strong organizational skills and attention to detail.


• Ability to multitask and manage time effectively in a fast-paced environment.


• Must have and maintain a valid driver’s license and satisfactory driving record .


• Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Why Join Us?

• Health and safety-focused environment.


• A dynamic team-oriented atmosphere.

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.

Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

SECURING YOUR FUTURE, ONE BENEFIT AT A TIME.

Our benefits package is designed to support every aspect of our employees’ well-being - from health plans to life insurance, a robust 401(k) employer match, and more.

We provide benefits that meet their needs today while also ensuring a secure future with comprehensive retirement plans for long-term financial stability.

Offerings include, but are not limited to: