Order & Accounts Specialist — Customer Service

Insight Global; La Vergne (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative to support customer accounts and coordinate orders from placement through delivery. You will be the primary post-sale contact, providing updates and ensuring a seamless experience across production and operations teams.

Ideal candidates have strong communication, organizational skills, and experience in customer service or order management, with proficiency in Excel.

Qualifications

• Previous customer service, inside sales, order management, or account coordination experience.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the main contact for assigned customer accounts post-sale.
• Maintain regular communication regarding order status, timelines, and specifications.
• Process purchase orders and enter order information accurately into internal systems.
• Coordinate customer requirements with production, planning, and material handling teams.
• Monitor order changes and communicate updates across departments.
• Generate reports and maintain spreadsheets related to orders, inventory, and customer activity.
• Build long-term customer relationships through exceptional service and communication.

Skills

Communication skills

Organizational skills

Customer service experience

Tools

Microsoft Excel

Job description

Insight Global is seeking a Customer Service Representative to support customer accounts and coordinate orders from placement through delivery. You will be the primary post-sale contact, providing updates and ensuring a seamless experience across production and operations teams.

Ideal candidates have strong communication, organizational skills, and experience in customer service or order management, with proficiency in Excel.