Order Management Specialist

HR Elements; New Jersey; On-site; USD 50,000 - 70,000; Full time

Job summary

HR Elements is seeking an Order Management Specialist based in New Jersey. This role is critical for effectively managing customer orders and coordinating activities across teams to ensure timely deliveries. Ideal candidates will have over 2 years of relevant experience and strong organizational skills.

Key responsibilities include managing order entry and delivery execution, monitoring inventory, and maintaining customer communication. A High School Diploma is required, along with proficiency in tools like SAP and Microsoft 365.

Qualifications

• 2+ years of experience in order management, logistics, customer service, or supply chain support.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and Microsoft 365 tools.

Responsibilities

• Manage customer orders from entry through delivery with high accuracy.
• Partner closely with Sales, Supply Chain, Operations, and Shipping teams.
• Support continuous improvement initiatives related to order management.

Skills

Organizational skills

Attention to detail

Written communication skills

Verbal communication skills

Proficiency with Microsoft Office

Education

High School Diploma or equivalent

Tools

SAP

Microsoft 365

Job description

Order Management Specialist

Our client, a global manufacturer serving industrial and specialty materials markets, is seeking an Order Management Specialist to join their team. This role is ideal for a highly organized professional who thrives in a fast-paced environment and enjoys coordinating customer orders, inventory, logistics, and delivery execution.

The Order Management Specialist serves as a key liaison between customers and internal teams, ensuring orders are processed accurately, deliveries remain on schedule, and communication is proactive throughout the order lifecycle.

Key Responsibilities

Order Management & Customer Support

• Manage customer orders from entry through delivery with a high degree of accuracy
• Process and maintain orders within SAP and other business systems
• Monitor order status, inventory availability, and shipment schedules
• Proactively identify and communicate potential delivery risks or delays
• Serve as a primary point of contact for order-related customer inquiries
• Maintain accurate order documentation and customer records

Cross-Functional Coordination

• Partner closely with Sales, Supply Chain, Operations, and Shipping teams to ensure successful order execution
• Coordinate shipment readiness activities to support on-time delivery performance
• Communicate order updates and resolutions to both customers and internal stakeholders
• Build strong working relationships across multiple departments

Process Improvement

• Support continuous improvement initiatives related to order management and customer experience
• Identify recurring issues and recommend process enhancements
• Utilize Microsoft 365 tools and business systems to improve operational efficiency

Qualifications

Required

• High School Diploma or equivalent
• 2+ years of experience in order management, customer operations, logistics coordination, customer service, supply chain support, or related operational roles
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and Microsoft 365

Preferred

• SAP or ERP system experience
• Experience in manufacturing, distribution, logistics, industrial, or supply chain environments
• CRM system experience
• Experience supporting order fulfillment, inventory coordination, shipping, or customer operations

Ideal Backgrounds

Candidates may come from roles such as:

• Order Management Specialist
• Customer Operations Specialist
• Logistics Coordinator
• Supply Chain Coordinator
• Order Fulfillment Specialist
• Sales Support Specialist
• Customer Account Coordinator
• Customer Service Representative within a manufacturing or distribution environment

This is an excellent opportunity for someone who enjoys operational coordination, problem-solving, and working across teams to ensure customers receive a best-in-class experience.