Customer Service Representative - Global

VANDERBILT MINERALS; Norwalk (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Vanderbilt Minerals is seeking a Customer Service Representative - Global to provide exceptional service to internal and external customers. You will handle inquiries, process orders, coordinate shipments, and resolve issues with cross-functional teams.

The role emphasizes strong communication, organization, and attention to detail, with experience in ERP systems like IFS or SAP. You will support sales, onboarding new customers, and maintain accurate records in our Norwalk, CT office.

Qualifications

• 2+ years in customer service or office roles.
• Excellent verbal and written communication.
• Strong organizational, time-management and problem-solving skills.
• Experience with IFS or SAP, or other ERP systems is a plus.
• Knowledge of domestic and international logistics or shipping is a plus.
• Ability to work with customers and cross-functional teams.

Responsibilities

• Process domestic and export orders and quotes in the ERP system.
• Communicate order status, product availability, and lead times to customers.
• Coordinate bookings and shipments with freight forwarders.
• Expedite delayed orders with Logistics and Warehouse teams.
• Support new customer onboarding and maintain records.
• Manage assigned accounts and build customer relationships.
• Resolve concerns and coordinate with internal departments.
• Support Sales with forecasts and repeat orders.
• Monitor customer trends and inform management.
• Adhere to company policies and service standards.

Skills

Customer service

Communication

Organization

Problem solving

Time management

Multitasking

Teamwork

Tools

IFS ERP

SAP ERP

ERP systems

Job description

We are seeking a Customer Service Representative - Global to provide exceptional service to internal and external customers. This role is responsible for customer inquiries, order processing, shipment coordination, and issue resolution. The ideal candidate is organized, detail-oriented, and an effective communicator who can work well with customers and cross-functional teams.

Key Responsibilities

• Process domestic and export customer orders and quotes through the IFS ERP system.
• Communicate with customers regarding product availability, lead times, order status, and shipments.
• Coordinate bookings and shipments with freight forwarders, including ocean and air freight.
• Expedite delayed orders and work with Logistics and Warehouse teams to resolve issues.
• Support new customer onboarding and maintain accurate customer records.
• Manage assigned customer accounts and build strong customer relationships.
• Resolve customer concerns promptly and coordinate with internal departments as needed.
• Support Sales by obtaining customer forecasts and repeat orders.
• Monitor customer trends and communicate important information to management.
• Follow company policies, procedures, and customer service standards.

Qualifications

• 2+ years of customer service or office experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational, time-management, and problem-solving skills.
• Ability to manage multiple priorities with attention to detail.
• Experience with IFS, SAP, or another ERP system is a plus.
• Knowledge of domestic/international logistics, freight forwarding, or shipping is a plus.
• Ability to work effectively with customers and cross-functional teams.
• Professional, dependable, and customer-focused.

Key Skills

Customer Service | Order Processing | IFS/ERP | Export Orders | Logistics | Freight Forwarding | Shipping | Account Management | Order Management | Problem Solving | Communication | Sales Support

Why Join Us?

• Join a collaborative team where you will play an important role in supporting customers, managing orders, and working with Sales, Logistics, and Warehouse teams to ensure excellent service and on-time delivery work.