Customer Service Representative

Insight Global; La Vergne (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative to support customer accounts and coordinate orders from placement through delivery. You will be the primary post-sale contact, providing updates and ensuring a seamless experience across production and operations teams.

Ideal candidates have strong communication, organizational skills, and experience in customer service or order management, with proficiency in Excel.

Qualifications

• Previous customer service, inside sales, order management, or account coordination experience.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the main contact for assigned customer accounts post-sale.
• Maintain regular communication regarding order status, timelines, and specifications.
• Process purchase orders and enter order information accurately into internal systems.
• Coordinate customer requirements with production, planning, and material handling teams.
• Monitor order changes and communicate updates across departments.
• Generate reports and maintain spreadsheets related to orders, inventory, and customer activity.
• Build long-term customer relationships through exceptional service and communication.

Skills

Communication skills

Organizational skills

Customer service experience

Tools

Microsoft Excel

Job description

Insight Global is partnering with a growing metals processing organization seeking a Customer Service Representative to support customer accounts and coordinate orders from placement through delivery. In this role, you'll serve as the primary point of contact for customers after the sale, providing updates, managing order details, and collaborating with production and operations teams to ensure a seamless customer experience.

Preferred Experience:

• Previous customer service, inside sales, order management, or account coordination experience
• Strong organizational skills and ability to manage multiple priorities
• Excellent written and verbal communication skills
• Proficiency with Microsoft Excel

Responsibilities:

• Serve as the main contact for assigned customer accounts post-sale
• Maintain regular communication regarding order status, timelines, and specifications
• Process purchase orders and enter order information accurately into internal systems
• Coordinate customer requirements with production, planning, and material handling teams
• Monitor order changes and communicate updates across departments
• Generate reports and maintain spreadsheets related to orders, inventory, and customer activity
• Build long-term customer relationships through exceptional service and communication

Nice to Have:

• Experience in steel, metals processing, manufacturing, industrial distribution, or related industries
• Experience managing customer orders in an ERP or order management system